Hiring for the Summer Season
Summer season is upon us. That means summer hires and getting staff up to speed. Training may not be at the top of your to-do list, but it should be. A strong employee training program is essential for reducing employee turnover, growing revenue, and building customer loyalty.
Here are some tips you can follow to get the most out of your summer hires. They’re selling and serving on your behalf, so it’s worth the effort.
To start, our hiring experts suggest streamlined group training to help employees feel supported, included and prepared.
Implement Group Training
One of the most common complaints about training new hires: it requires too much time and resources. By training employees in a single group, however, your restaurant can avoid redundant lessons and address any questions in front of the entire staff. Although training can seem like an added cost, it has been proven to actually improve the bottom line. Strong training programs lead to fewer errors, more effective upselling, higher ticket sizes and overall better customer experience.
Train Everyone — Yes, Even Rehires
To ensure that table service is consistent, it’s important that all employees are trained on current policies and procedures. Even if your restaurant’s operations haven’t changed much in the past year, it’s important to retrain current staff alongside new hires. Even the best employees could use a refresher course. Group training helps staff bond and learn how to work well together.
Follow the Buddy System (Shadowing)
To maximize your employee training experience, shadowing is a great way to build job-related skills. When new hires see veteran staff members in action, they feel more prepared to carry out day-to-day tasks. At the same time, veteran staff often feel that their experience and feedback is valued when given the chance to mentor new staff members. The buddy system is also a great way to build rapport between seasonal and permanent employees.
Create and Distribute an Employee Handbook
An employee handbook is not just a valuable tool, it’s often required by law. In addition to complying with employment regulations and saving you money — insurance premiums are lower if you’ve got one! — an employee handbook reduces questions and sets expectations. It also sends a positive message to employees as a part of the onboarding experience.
Training Reduces Employee Turnover
Restaurants hiring for seasonal positions may be tempted to skip training and get new staff straight to work. However, as much as 22% of employee turnover happens in the first 45 days, so investing in a proven employee training program can reduce employee turnover and increase customer loyalty. By following our hiring experts’ tips for training seasonal hires, you can start the busy season off knowing your staff is prepared to work together and do their jobs well.